Company Policies

Tier 1 Policies

Risk Management

Working with vulnerable people, managing property assets and holding sensitive personal information creates a complex risk environment. Effective risk management is essential to ensuring safe, lawful and high quality service delivery. This policy sets out D2’s strategic approach to identifying, assessing and managing organisational risk

Whistleblowing

In line with the Public Interest Disclosure Act 1998 (PIDA), whistleblowing includes reporting information that a worker reasonably believes shows criminal activity, legal or regulatory breaches, health and safety risks, environmental harm, safeguarding concerns, or attempts to conceal such wrongdoing. These protections apply regardless of seniority and ensure that individuals who speak up in good faith are legally protected from detriment.

Safeguarding

D2 will prevent abuse, neglect, and exploitation wherever possible, and respond quickly, proportionately, and in partnership when concerns arise. Safeguarding is embedded across all areas of service delivery and is central to our governance, risk, and assurance framework.

Equality, Diversity and Inclusion

Our purpose is to ensure that every person is treated with dignity, fairness and respect, and that our services actively reduce inequality rather than reinforce it. We recognise that homelessness and housing inequality are deeply connected to discrimination, poverty, trauma and social exclusion, and that our approach must be proactive, not reactive.

Health & Safety

This policy sets out D2’s strategic approach to managing those risks in a way that protects residents, staff, contractors and visitors. It ensures that health and safety is embedded in decision‑making, proportionate to the level of risk, and aligned with our commitment to delivering safe, high‑quality services.

Tier 2 Policies

Comments, Compliments & Complaints

A strong feedback culture is central to D2 PropCo’s identity as a learning organisation. This policy explains how residents, partners, and stakeholders can share compliments, comments, and complaints, and how we use this feedback to strengthen our services, our culture, and our commitment to excellence in housing. Download PDF to access feedback form.

Anti Slavery

D2 PropCo is committed to preventing modern slavery, human trafficking, forced labour, and exploitation within its workforce, services, and supply chains. Although D2 is not legally required to publish a Modern Slavery Statement under the Modern Slavery Act 2015, the organisation adopts best practice as part of its commitment to safe, ethical, and transparent operations.