“I wanted to write this email to draw attention to the efforts of one of your employees who made a huge difference to me during my stay at one of your properties in Merthyr Tydfil. 

Thankfully, I have now been allocated a one-bedroom property and can now begin life afresh after a turbulent period in my life.

I have suffered with my mental health, mainly extreme social anxiety, for many years and suffice to say that being in a HMO was at times extremely difficult.

What mitigated the anxiety was the efforts of the house manager Gaz, whose good spirits and engaging with his clients made such a difference to me. There were many days when I thought I wouldn’t get through it but being able to talk things through with Gaz, having him there on his visits to jolly me out of my depression and give me hope that a brighter future lay ahead of me was invaluable.

I wish there was more I could do to show my appreciation to a man who is both fair-minded and compassionate to the people in his care. His ability to lift my spirits and mood and make it easier to deal with a most stressful period of my life was most appreciated.”